Section 1: Core Terms & Conditions (All Shipments)

  • A TO Z COURIER 4U LTD acts strictly as an intermediary logistics service provider and forwarding agent utilizing third-party carriers.
  • Customers are forbidden from shipping restricted items such as batteries, liquids, oils, perfumes, sprays, and flammable or hazardous materials.
  • Misdeclaring or concealing prohibited items will trigger a penalty/cost-recovery charge (typically £500 or more), and the cargo may be refused, returned, or destroyed.
  • For branch drop-offs, the company may pack the goods in the customer's presence, and the customer must verify the final contents before sealing.
  • An advance deposit is required before processing; it is non-refundable in monetary form and is held as service credit if the shipment does not proceed.
  • Canceling a shipment after it has been processed (packed or documented) incurs a £25 fee deducted from the deposit.
  • Standard customs clearance is handled by the company, but any exceptional duties or taxes stemming from incorrect or under-declared items are the customer's responsibility.
  • All transit timelines are strictly estimates and are not guaranteed.
  • Upon delivery, the recipient must inspect the package integrity—including company branded tape—before signing the Proof of Delivery (POD).
  • Signing the POD deems the shipment delivered in good condition; no future claims for loss or damage will be accepted (especially in jurisdictions like India).
  • Delivery charges are fully inclusive; if a delivery driver demands unauthorized payment, the receiver must refuse payment, decline signing the POD, and alert the company.
  • If a shipment is officially confirmed as a total loss, company liability is capped at a maximum of USD $50 per shipment.
  • The company provides absolutely no financial compensation or liability for broken or damaged goods under any circumstances.
  • At its sole discretion, the company may evaluate partial loss claims, capping payouts at the lower of the specific item's value or USD $50.
  • Shipping costs are determined by weight/volume, not value; the company does not provide insurance, and customers shipping high-value items must secure independent coverage.
  • These terms and conditions are strictly governed by the laws of England and Wales.

Section 2: Air Service Terms & Conditions

  • Estimated delivery for air freight is 10–14 working days from the date of flight departure.
  • All air cargo faces rigid security screening (e.g., at Heathrow Airport); any failure to comply can result in total shipment destruction.
  • Cargo undergoes multiple third-party screening and stacking stages; the company explicitly disclaims liability for internal disturbances or impact damage.
  • While tracking may be offered for air shipments, updates are not guaranteed to be real-time, and tracking gaps may occur.

Section 3: Sea Service Terms & Conditions

  • Estimated delivery for sea freight is a minimum of 8 to 12 weeks from port departure and is explicitly not suitable for urgent or time-sensitive cargo.
  • The estimated sea timeline only starts after the vessel departs; additional time is required beforehand for container consolidation and loading.
  • Sea shipments are stacked in shared containers, exposing cargo to shifting, heavy compression, moisture, and extreme humidity.
  • Tracking for sea shipments is highly limited and only updated at major milestones (departure, arrival at destination port, customs clearance, and final dispatch).

Section 4: Pickup / Collection Terms & Conditions

  • Standard door-to-door collection services are arranged via third-party courier networks (such as DPD).
  • Only standard cardboard boxes are permitted for collection; suitcases, luggage bags, holdalls, and backpacks are strictly prohibited.
  • Customers must take and retain photos of their packed boxes with the shipping label securely attached prior to handing them over to serve as evidence in disputes.
  • Collection drivers operate at ground-floor level only and are under no obligation to enter buildings, climb upper floors, or call customers on arrival.
  • The customer is strictly responsible for ensuring the driver physically scans the box at handover; the company holds no liability for unscanned packages.
  • A collection will be logged as failed if the cargo is unready or the customer is missing; rebooking will trigger extra charges, and the initial deposit may be forfeited to credit.
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