No, it is not. There is a lot of work between from picking up send cargo to India from UK. There is a lot a freight forwarder has to decide so that there is no harm done to the cargo he is going to take. The freight forwarder has to decide the route according to the nature of good.
For that, it is important to know what is going to be transported. Some articles need to be transferred early as their form demands and some can give time relaxation but need to be handled more carefully. Then there are living things on board like animals while you can also have temperature sensitivity.
As being a freight forwarder the security of the objects is also very important. And finding a route which is both times effective and secure is not an easy thing to do.
Then there is the documentation which is again going to a big task as everything has to be filed properly either on the computer or in paper form. Then hiring people who can work well for every step is also a big task and if there is no one to fill in the work burden piles up at the owner again.
No matter what happens to the cargo the blame comes on the freight forwarder and not the workers. The problem is that we do not understand that the problem can be elsewhere. But when a cargo company takes responsibility for a safe cargo exchange then people can only have access to the higher authority.
So many complain about the cargo will be filed to the company and it is the reputation on the whole that will suffer. So the freight forwarder has to take care of this matter by hiring a proper team.
People entrust the freighter to take their goods safely to the destination and getting a track of them is the right of the sender. It is just a matter of satisfaction which the sender gets when they know what is happening to the parcel and where it is.
So there has to be someone who updates parcel information so that the sender can track the parcel with the tracking number. And the system must be simple to operate.
A brief description is that the person who is hired by the freight forwarder to handle things in the shipment should be the one with all the qualities. He must be able to document everything. Then he must be able to handle customs clearance.
On-board he must be able to do multiple tasks and keep an eye on how workers handle cargo. So it depends on how much capable the freight forwarding company is to choose the people who have the required calibre. So the job is tough and freight forwarding needs hard work to do it appropriately.